Error updating device and Error deleting device

Backup clients with versions 19.4 and older may not allow the CMon to remotely control its devices.

In this case, the backup client can be configured to explicitly allow the CMon to manage its devices as follows:

1. Stop the NovaStor NovaBACKUP Backup/Copy Engine (nsService) Windows service.

2. Open C:\ProgramData\NovaStor\NovaStor NovaBACKUP\Profiles\nsconfig.ini in a text editor such as notepad for example.

3. Set the following key/value pair in the [configuration] section: CMCDeviceControl=1

4. Save nsconfig.ini.

5. Start the NovaStor NovaBACKUP Backup/Copy Engine (nsService) Windows service.

Test connection fails and displays messages on the machine running the backup client

Backup clients with version 19.6.1012 and older may not be able to complete a test connection successfully, specifically when the backup client tray control is running.

When the backup client tray control is running, messages on the machine running the backup client tray control may appear with the result of the connection test.